SHIPPING POLICY

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (3-5 Business Days): $5-$9[pricing may change according to shipping venue]

Express (1-3 Business Days): $11-$25 [pricing may change according to shipping venue]

Free Local Pickup

2. PROCESSING TIME

Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been

handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about

canceling an order, please contact us.

4. RETURNS

We take great care in getting our products to you, but we understand that mishaps can happen during transit. To ensure a smooth resolution, please follow our damaged goods protocol:

Eligibility: Returns are accepted exclusively for items that arrive in a damaged or defective state.
Documentation: To initiate a claim, the recipient must provide clear photo documentation of the damaged product and its original packaging.
Review Process: Each report is reviewed by our retail team on a case-by-case basis to determine the appropriate resolution (e.g., replacement, repair, or refund).

PROCESS TO SUBMIT CLAIM:

Please email your order number and photos of the damaged product within 24 hours of delivery to our support team. Once received, our team will assess the incident and contact you with the next steps regarding your order.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping

provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier

for the item’s status.

6. DAMAGED ORDERS

PGS Cosmetics is not liable for lost or damaged products after the order has been placed in the hands of the

shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim

with the shipping provider.

7. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air

transportation in the US. As such, any unauthorized items for air shipment may require a different shipping

method.

8. CONTACT

Page 1For questions about this shipping policy, contact:

Email: info@pgscosmetics.com